Frequently Asked
Questions

Anyone! Small businesses, individual sellers, online vendors, social sellers, and brands are all welcome to sell on Bibia.

Download the Bibia app or visit our website, click "Sell on Bibia," provide your details (name, phone, email, ID, payment info), and wait for approval (same day).

No, creating a seller account is completely free. You only pay commission on completed sales.

Valid identification (national ID, driver's license, or business registration), phone number/email address, and payment account details (Mobile Money or bank account).

Typically, 1 business day. You'll receive notification via SMS or email once approved. Contact support if it takes longer.

Go to your seller dashboard, click "Add Product," enter title, description, price, upload maximum 5 clear photos, select category, and submit for approval.

Most products are approved within 24-48 hours. Products that meet quality standards are approved faster.

Clear, accurate product title, high-quality real photos from different angles, detailed description (materials, dimensions, colors, sizes), and competitive pricing.

Yes! Go to "My Products," select the item, click "Edit," make changes, and save.

Counterfeit items, weapons, illegal drugs, adult content, live animals, and items that violate Ghana's laws.

You'll get push notifications on the app, SMS alerts, and email confirmations. Check your seller dashboard regularly.

You must respond within 24 hours. Orders not responded to will be automatically cancelled.

Intra-city orders: Same day. Intercity orders: Before 5:00 PM on the request day.

A rider is typically assigned within 15 minutes after you mark an order as "Ready for Pickup."

Small: Max 30 × 20 × 10 cm, up to 3 kg. Medium: Max 40 × 35 × 25 cm, up to 7 kg. Large: Max 50 × 45 × 45 cm, up to 15 kg.

Use clean, durable, well-sealed packaging. Protect fragile items with padding. Ensure weatherproof protection. Clearly label with delivery information.

Payments are processed within 2 days after successful delivery confirmation. Funds are transferred to your registered payment account.

Mobile Money (MTN, Vodafone Cash, AirtelTigo) or bank account.

5-15% of the sale price, dependent on the business type.

Yes! Your seller dashboard shows pending payments, completed payouts, daily/weekly/monthly earnings and full transaction history.

Customers can return items within 7 days if damaged, defective, wrong item is sent, or doesn't match description.

The item is sent back to you. Once you receive and inspect it, refund is processed.