SELLER ELIGIBILITY
Seller Requirements &
Seller Requirements &
Eligibility
Everything you need to know about becoming a verified seller on Bibia
Who Can Sell on Bibia?
Bibia welcomes a wide range of sellers:
- Individual sellers and entrepreneurs
- Small and medium-sized businesses
- Online vendors and social media sellers
- Registered businesses and brands
- Artisans and craftspeople
- Resellers and retailers
You must be:
- At least 18 years old
- Able to fulfill orders within our delivery timelines
- Committed to providing quality products and service
Required Documents
Personal Information
- • Business name
- • Valid phone number
- • Active email address (optional)
- • Residential or business address in Ghana
Identification (Choose One)
- • Ghana Card (National ID)
- • Voter's ID Card
- • Driver's License
- • Passport
- • Business Registration Certificate (for registered businesses)
Payment Information
Choose one payment method:
- • Mobile Money number (MTN, Vodafone Cash, AirtelTigo)
- • OR Bank account details (account number, bank name, account holder name)
Prohibited Products
You cannot sell these items on Bibia:
Illegal Items
- • Stolen goods
- • Items that violate Ghana's laws
- • Illegal drugs or substances
- • Weapons (guns, knives, ammunition)
Prohibited Content
- • Adult content or services
- • Products promoting violence or hate
- • Dangerous chemicals or explosives
- • Hazardous materials
Other Restrictions
- • Digital goods without proper licensing
- • Lottery tickets or gambling items
- • Products violating intellectual property rights
Pro Tip: Not sure if your product is allowed? Contact seller support before listing.
Technical Requirements
Essential
- • Internet access for uploading products and managing orders
- • Smartphone or computer to access the Bibia platform
- • Camera (or smartphone camera) for product photography
Recommended
- • Stable internet connection for quick responses
- • Bibia mobile app installed (for fastest order management)
- • Ability to receive phone calls and SMS
Operational Requirements
Fulfillment Capabilities
- • Prepare orders 24 hours of acceptance
- • Meet packaging standards for safe delivery
- • Hand over packages for pickup or drop-off at collection points
- • Be available during business hours for rider pickup
Location Requirements
- • Intra-city orders: Prepare same day
- • Intercity orders: Ready by 5:00 PM on request day
- • Located in area covered by Bibia's delivery network
- • Accessible location for pickup (clear address, reachable by phone)
Customer Service
- • Respond to inquiries within 24 hours
- • Handle returns and refunds according to Bibia policies
- • Maintain professional communication
- • Resolve disputes in good faith
Quality Standards
- • Products must match descriptions and photos
- • Items must be in stated condition (new, used, etc.)
- • Packaging must meet Bibia standards
- • No counterfeit or misrepresented products
Consequences of Non-Compliance:
- • Reduced visibility in search results
- • Warning notifications
- • Temporary account suspension
- • Permanent account closure (for serious or repeated violations)
Financial Requirements
Commission Structure
- • Bibia charges a commission on each completed sale
- • Commission rate: 5-15% of sale price
- • Automatically deducted from your payout
No Upfront Fees
- ✓ Free to create a seller account
- ✓ No monthly fees or subscription costs
- ✓ No listing fees for adding products
- ✓ You only pay commission when you make a sale
Payment Terms
- • Payouts processed within 2 days after delivery
- • Payments sent to registered Mobile Money or bank account
- • You're responsible for any applicable taxes
Verification Process
1
Application Submission
You submit your registration with required documents through the Bibia app or website.
2
Document Review
Our team verifies:
- • Identity documents are valid and clear
- • Contact information is accurate
- • Payment details are correct
- • Business information matches documents
3
Background Check
We review:
- • Previous selling history (if any)
- • Any red flags or concerns
- • Compliance with our policies
4
Approval Decision
- Approved: Start listing products immediately
- Pending: Request for additional information
- Rejected: Notified with reasons; can reapply
Timeline: Typically 1 business day from submission.
Account Suspension & Termination
Your account may be suspended or closed if you:
Policy Violations
- • Sell prohibited or restricted items
- • Engage in fraudulent activity
- • Misrepresent products intentionally
- • Violate intellectual property rights
Performance Issues
- • Excessive cancellations or late fulfillments
- • Repeated customer complaints
- • Poor packaging resulting in damaged deliveries
Conduct Violations
- • Abusive behavior toward support staff
- • Attempting to circumvent Bibia's systems
Financial Issues
- • Chargebacks or payment disputes
- • Attempts to defraud customers or Bibia
If Suspended:
- • You'll be notified with specific reasons
- • Pending orders must be fulfilled or refunded
- • You can appeal the decision
- • Reinstatement depends on severity and corrective actions
If Terminated:
- • Account closure is permanent
- • Outstanding payouts processed after resolution of pending issues
Seller Agreement & Policies
By registering as a seller, you agree to:
- Follow all Bibia seller policies and guidelines
- Provide accurate product information
- Fulfill orders in a timely manner
- Maintain quality and packaging standards
- Handle customer service professionally
- Comply with Ghana's laws and regulations
- Pay applicable commission and fees
- Not engage in prohibited activities
You also acknowledge:
Bibia is a platform, not a buyer or seller
You're responsible for your products and tax obligations
Bibia may update policies with notice
You can close your account at any time
📋 Read the full Seller Agreement and Terms of Service before registering.
Ready to Start Selling?
Join thousands of sellers on Bibia and turn your products into profits with confidence.